Customer Service Executive
Job Summary
We are looking for a Customer Service Executive to support our customers and operations. You will be responsible for handling customer enquiries, resolving service issues, and coordinating with the factory team. This role requires excellent communication skills and a patient, service-oriented mindset.
Responsibilities
- Manage customer enquiries and feedback
- Resolve service issues and complaints
- Coordinate with factory and drivers
- Maintain customer records and order updates
Required Skills
- Fluent in English
- Customer service orientation
- Problem-solving skills
- Basic computer proficiency
Job Details
What You Will Do
- Reply to customer enquiries in a polite and helpful manner
- Follow up on customer feedback, complaints and service issues
- Work closely with the factory team to resolve customer cases
- Support drivers on collection and delivery matters
- Update customer information and case notes in the system
- Keep customers informed on the status of their orders or issues
- Provide good service and build strong customer relationships
What We Look For
- Able to speak and write English clearly
- Friendly, patient and service-oriented
- Able to handle customer issues calmly and professionally
- Organised and careful with follow-up
- Able to work independently and as part of a team
- Basic computer skills
- Experience in customer service is a plus
What We Offer
- Stable full-time job
- Friendly and supportive team
- Medical benefits
- Annual leave and other leave benefits
- Meaningful role with direct customer contact
Working Hours: Monday to Friday, 9am to 6pm, and alternate Saturday
Employment Type: Full-Time