Customer Service Executive
Job Summary
The Customer Service Executive serves as the primary interface for CPF members, managing enquiries across multiple channels. This role involves addressing member needs with a professional and compassionate approach to ensure well-informed decision-making. You will work within a collaborative team environment to deliver exceptional service experiences.
Responsibilities
- Manage member enquiries via various channels
- Deliver professional and personalized service
- Ensure member satisfaction and nurture relationships
Required Skills
- Strong communication and active listening
- Call centre experience
- Problem-solving and conflict resolution
- Customer-first mentality
Job Details
Responsibilities:
- Manage and deliver personalised service to address CPF members' enquiries related to CPF schemes and services through various channels, including but not limited to calls (video calls included), counters, text messaging, contact centres and service centres.
- Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Identify and address CPF members’ needs, with a goal of achieving total satisfaction.
Required Skills and Qualifications:
- Demonstrates strong customer service to handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach.
- Relevant experience in a call centre environment.
- Possesses strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts, and escalate issues tactfully.
- Capable of learning quickly and thinking on the spot to resolve any issues with a customer-first business mentality.
- Ability to provide support, answer questions, and resolve issues efficiently.
Additional Information:
- The seniority of appointment and actual corporate job title will commensurate with individual work experiences.
- Successful candidates will initially assume the role of Customer Service Associate, with the title of Customer Service Executive conferred after completing structured modular training.
- Position is on a 1-year full-time contract with an option to renew and potential for emplacement into a permanent position.
Benefits:
- Opportunities for formal and informal training.
- Promotion opportunities based on capability and performance.
- Hybrid work model.
- Flexible dress code.
- Comprehensive rewards package including annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.