Customer Service Executive

Key Responsibilities: - Conduct over-the-counter sales transactions with walk-in customers. - Deliver exceptional customer service and provide professional assistance to showroom visitors. - Manage customer order collections and fulfilment of pick-up orders. - Perform Know Your Customer (KYC) checks in accordance with company policies and regulatory requirements. - Maintain the cleanliness, presentation, and overall appearance of the showroom. - Prepare the showroom for daily operations prior to opening hours. - Receive, verify, and reconcile inventory shipments from suppliers and vendors. - Support order processing and fulfilment activities for local and international customers. - Perform data entry, record maintenance, and administrative filing duties. - Assist with additional sales, operational, and administrative tasks as assigned by management. Requirements: - Minimum 1 year of experience in a customer-facing retail, sales, or customer service role. - Prior experience or knowledge of the precious metals, bullion, luxury retail, financial services, or wealth management industry will be advantageous. - Strong customer service orientation with a professional and positive attitude. - Proficiency in Microsoft Office applications, particularly Microsoft Excel. - Excellent interpersonal and communication skills, with strong written and spoken English. - A team player with a strong willingness to learn and develop professionally. - Ability to multitask effectively and perform well in a fast-paced environment. - Meticulous, responsible, and able to handle confidential customer information with discretion. Benefits: - Annual Wage Supplement (AWS) equivalent to one month's salary. - Up to 14 days of annual leave. - Employee staff purchase and discount program. - Fixed Monday to Friday work schedule — no weekend shifts required. - Excellent career progression opportunities within a rapidly growing business. - Opportunity to work with a globally recognized precious metals company backed by a publicly listed NYSE-listed parent company. - Exposure to the international bullion and precious metals industry.