Customer Service Operations Executive
Job Summary
You will join a passionate team at an artisan French bakery, focusing on providing excellent customer service and managing daily café operations. The role involves supporting order processing, maintaining high standards of food hygiene, and assisting with menu curation. We are seeking mature, service-oriented individuals who are eager to grow within a professional bakery environment.
Responsibilities
- Deliver professional customer service and product recommendations
- Manage daily bakery operations and POS systems
- Handle order processing, invoicing, and supplier coordination
- Support menu curation and business process improvement
- Maintain hygiene and housekeeping standards
Required Skills
- Strong customer service and communication
- Multitasking and organizational skills
- Operational efficiency and SOP compliance
- Ability to work in fast-paced environments
- Product knowledge and learning agility
Job Details
### Customer Service & Sales
- Provide warm, professional, and attentive service to corporate, walk-in, online, and event customers.
- Offer product consultation and recommendations, including value-added information such as allergen awareness and dietary requirements.
- Build genuine, long-term relationships with customers and corporate clients.
- Promote bakery products with confidence, care, and product knowledge (training provided).
- Ensure order accuracy, timely fulfilment, and high levels of customer satisfaction.
### Operations & Administration
- Support daily operations through adherence to SOPs, cost control, and productivity improvement initiatives.
- Assist with order processing, invoicing, stock checks, replenishment, and supplier coordination.
- Manage and operate POS systems, mobile apps, and laptop-based applications.
- Monitor and uphold high standards of housekeeping, food hygiene, and workplace cleanliness.
### Menu & Business Support (Progressive Responsibilities)
- Assist in curating and managing menus for corporate orders, parties, and special events.
- Support process improvement, product testing, and operational efficiency.
- Take on executive responsibilities with experience, such as staff scheduling, workflow coordination, and reporting.
- Contribute to sourcing, ordering, supplier management, and basic strategic marketing initiatives, including social media support.
### Flexible & Remote Work Components
- Opportunity for work-from-home arrangements for planning, documentation, customer enquiries, invoicing, and coordination tasks, subject to role requirements and experience level.
### Requirements & Attributes
- Strong customer service mindset with good communication skills.
- Mature, dependable, and well-organised with a professional attitude.
- Willingness to learn about artisan bread and pastry products.
- Able to multitask and handle both frontline service and operational duties.
- Comfortable working in a fast-paced bakery & café environment.
- Inspired individuals who serve with a mission-driven heart.
- Looking for a long-term working relationship and growth with the company.
- Seniors, experienced candidates, and homemakers are welcome.
- Local Singaporeans and PRs only.
### What We Offer
- Supportive, values-driven work culture.
- Training in product knowledge and operations.
- Progressive responsibilities and growth opportunities.
- Flexible work arrangements for suitable roles and experience levels.