Customer Service Officer
Job Summary
We are seeking a dedicated Customer Service Officer to join our mobile repair service centre. The role involves managing walk-in and appointment-based customers while ensuring high-quality service and communication. You will coordinate with our technical team to oversee repair progress and maintain an efficient, welcoming service environment.
Responsibilities
- Manage walk-in and appointment customers
- Handle device drop-off and collection
- Coordinate repair progress with technicians
- Resolve customer feedback and complaints
- Maintain service centre environment
Required Skills
- 2+ years customer service experience
- Excellent communication skills
- Multitasking ability
- Interest in mobile technology
- Proactive team player
Job Details
Job Responsibilities:
- Serve walk-in and appointment-based customers professionally and courteously.
- Receive, check, and handle customer devices carefully during drop-off and collection.
- Coordinate with technicians to ensure timely and accurate updates on repair progress.
- Manage customer satisfaction, including handling feedback, complaints, and warranty claims.
- Maintain a clean, organized, and welcoming service centre environment.
- Answer phone calls and attend to online inquiries when required.
- Assist the Operations Manager with daily administrative or operational tasks when needed.
Requirements:
- Minimum 2 years of customer service experience, preferably in retail, electronics, or service industries.
- Strong communication and interpersonal skills with a friendly, positive attitude.
- Able to multitask and handle customers in a fast-paced environment.
- Basic understanding of mobile devices or interest in technology is an advantage.
- Proactive team player with good time management skills.
- Training will be provided for product knowledge and repair process handling.