Customer Service Assistant
Job Summary
The Customer Service Assistant will manage front-desk operations, including bookings, scheduling, and customer consultations. This role involves coordinating workflow between studio teams to ensure high-quality service delivery. The position requires a professional individual to maintain studio standards and handle administrative tasks.
Responsibilities
- Manage bookings and scheduling
- Conduct package consultations
- Coordinate studio workflow
- Handle administrative tasks
Required Skills
- 1+ year customer service experience
- Strong interpersonal skills
- Proficiency in booking systems
- Attention to detail
Job Details
Key Responsibilities
- Welcome customers upon arrival, process online and walk-in bookings, verify appointments, manage scheduling, and coordinate photography and styling appointments to optimize the studio's daily operations.
- Introduce HIMO's full range of photography packages and value-added services, provide professional consultations, and recommend the most suitable packages based on customers' needs.
- Coordinate workflow among photographers, makeup artists, and photo retouchers, ensuring seamless communication of customer requirements throughout the entire service journey from consultation and photoshoot to photo selection and final delivery.
- Maintain the cleanliness and presentation of the reception area and product displays, replenish daily supplies, and assist with general administrative duties within the studio.
Experience Requirements
- Minimum 1 year of customer service experience, preferably in the photography, portrait studio, beauty, retail, or hospitality industries.
- Previous experience in a photography studio, portrait studio front desk, or customer service role is highly preferred.
Qualifications & Skills
- Professional, friendly, and approachable with excellent interpersonal and communication skills.
- Strong empathy and customer service mindset, with the ability to build rapport and deliver an outstanding customer experience.
- Highly organized, detail-oriented, and responsible, with proficiency in basic computer applications and online booking systems.
- Able to independently handle customer inquiries and coordinate basic after-sales service requests.
- Able to work rotating shifts and maintain reliable attendance according to the studio.