Admin Customer Service Executive
Job Summary
We are seeking a motivated and customer-focused individual to manage customer communications, coordinate appointments, prepare documents, and support daily administrative tasks. The role involves handling enquiries, maintaining records, and assisting with operational workflows in a dynamic team environment. Fresh graduates are encouraged to apply and will receive on-the-job training.
Responsibilities
- Manage daily administrative and office support tasks
- Handle customer enquiries across multiple platforms
- Prepare quotations, invoices, and administrative documents
- Coordinate appointments and schedule technician workflows
- Maintain accurate customer records and inventory data
Required Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong communication and interpersonal skills
- English fluency (Mandarin is an advantage)
- Strong multitasking and organizational skills
- Customer service-oriented mindset
Job Details
Responsibilities:
- Perform daily administrative and office support tasks to ensure smooth operations.
- Handle customer enquiries via phone, WhatsApp, email, Facebook, company website, and other online platforms promptly and professionally.
- Follow up with customers on appointments, quotations, and job progress to maintain clear communication.
- Prepare accurate quotations, invoices, receipts, and other administrative documents for customer transactions.
- Coordinate customer appointments and schedule technicians’ daily work to optimize service delivery.
- Maintain and update customer records, filing, and data entry with accuracy.
- Assist in purchasing processes, inventory record keeping, and general office administration.
- Deliver excellent customer service before and after sales to enhance customer satisfaction.
- Support management with administrative and operational duties as needed.
- Perform other ad-hoc duties assigned to support team objectives.
Required competencies and certifications:
- Basic knowledge of Microsoft Office applications including Word, Excel, and Outlook.
- Good communication and interpersonal skills to engage effectively with customers and team members.
- Ability to communicate confidently in English; Mandarin proficiency is an advantage.
- Customer service orientation with a positive attitude.
- Strong organizational skills with the ability to multitask and work independently or collaboratively.
Preferred competencies and qualifications:
- Minimum Nitec, Higher Nitec, Diploma, or equivalent qualification.
- Fresh graduates are welcome to apply.
Benefits:
- Monthly Salary: SGD 2,000 – SGD 2,500 (depending on qualifications and experience).
- On-the-job training provided.
- Career growth and development opportunities.
- Friendly and supportive working environment.
- Performance bonus (subject to company and individual performance).
- Annual Leave and Medical Leave according to company policy.