Customer Service Digital Ambassador

Job Responsibilities: - Assist customers with inquiries related to banking products, services, and digital banking platforms. - Provide guidance on self-service banking channels, including mobile banking applications, online banking platforms, and ATMs. - Troubleshoot common digital banking issues and escalate complex cases to the appropriate teams when required. - Deliver prompt, professional, and customer-centric service to enhance customer satisfaction. - Proactively engage customers to understand their banking needs and recommend suitable digital solutions. - Educate customers on the features, benefits, and usage of digital banking services and cashless payment options. - Support customers in the setup, registration, and onboarding of digital banking services. - Promote the adoption of digital and self-service channels to improve convenience and banking efficiency. - Maintain up-to-date knowledge of banking products, services, and digital offerings. - Communicate new features, enhancements, and updates effectively to customers. - Recommend appropriate banking solutions based on customers' needs and preferences. - Build and maintain strong customer relationships through proactive engagement and quality service delivery. - Gather customer feedback on digital services and contribute recommendations for process and service improvements. - Identify opportunities to introduce relevant banking products and services and refer customers to specialist teams where appropriate. - Participate in ongoing training and development programs to enhance product knowledge and digital proficiency. - Adhoc tasks and projects as assigned. Job Requirements: - Minimum Diploma in a related discipline. - Minimum 1 year of customer service experience. - Able to start immediately or within short notice.