Customer Service Indoor Sales

Responsibilities: - Handle customer enquiries and prepare quotations based on customer requirements. - Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system. - Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery. - Build and maintain strong customer relationships through responsive and professional service. - Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively. - Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements. - Maintain accurate sales and order documentation, ensuring compliance with company procedures. - Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes. - Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role. - Support continuous process improvements and perform other duties as assigned by Management. Benefits: - Generous compensation package to include performance bonus twice a year, quarterly incentive schemes and annual profit sharing. - Medical benefits include clinical, specialist, TCM and dental. - Relevant training and invaluable experience; paid relevant training is provided. - Free parking. Required Skills & Experiences: - Diploma or Bachelor's Degree in any discipline (Engineering qualifications in Electrical, Electronic, or Mechatronics are an advantage). - Proficient in Microsoft Office applications, particularly Microsoft Excel (VLOOKUP, PivotTables, and formulas). - Experience with ERP systems preferred; familiarity with HubSpot, Salesforce, or e-commerce platforms is a plus. - Strong negotiation, coordination, communication, and interpersonal skills. - Good analytical, problem-solving, and decision-making abilities. - Positive, proactive, customer-oriented attitude with the ability to work independently or in a team. - Ability to thrive under pressure in a fast-paced environment while multi-tasking.