Customer Service Officer
Job Summary
The Customer Service Officer will manage front desk operations and provide professional support to members and visitors. Responsibilities include handling inquiries, processing registrations, and maintaining member records to ensure high satisfaction. The role requires coordinating with fitness staff and maintaining a welcoming and organized reception area.
Responsibilities
- Manage front desk and reception operations
- Handle member registrations and payments
- Resolve customer inquiries and complaints
- Perform administrative duties and reporting
- Coordinate with trainers and departments
Required Skills
- Excellent communication skills
- Customer service mindset
- Proficiency in Microsoft Office
- Strong organizational skills
- Ability to work rotating shifts
Job Details
Job Description:
- Greet and welcome members and visitors in a professional and friendly manner.
- Handle front desk operations, including member registration, check-in, and enquiries.
- Assist customers with membership applications, renewals, cancellations, and payment processing.
- Provide accurate information about gym facilities, fitness programs, classes, and promotions.
- Schedule appointments and coordinate class bookings.
- Respond to customer enquiries via phone, email, and walk-ins.
- Resolve customer concerns and complaints promptly while maintaining a high level of customer satisfaction.
- Maintain accurate member records and ensure confidentiality of customer information.
- Perform general administrative duties, including filing, data entry, and preparing reports.
- Work closely with fitness trainers and other departments to deliver excellent customer service.
- Ensure the reception area is clean, organized, and welcoming at all times.
Requirements:
- Diploma or Bachelor's Degree in Business Management, Customer Service, Hospitality, or a related field is preferred.
- At least 1–2 years of customer service, front desk, reception, or administrative experience is preferred.
- Excellent communication and interpersonal skills.
- Strong customer service mindset with a positive and professional attitude.
- Good organizational and multitasking abilities.
- Proficient in Microsoft Office (Word, Excel, ) and basic computer applications.
- Ability to work independently and as part of a team.
- Able to work rotating shifts, weekends, and public holidays when required.
- Experience in the fitness, gym, wellness, or hospitality industry is an advantage.
- Candidates must be eligible for the relevant Singapore work pass, where applicable.