Customer Service Admin Executive

Administrative Support - Provide administrative assistance to the Finance and HR team, including filing, scanning, and accurate data entry. - Support ad-hoc tasks and projects as required by the management team. Customer Engagement - Retrieve, update, and manage client records while ensuring accuracy and confidentiality. - Schedule and manage facial appointments, coordinating with therapists for proper timing and resource allocation. - Assist in planning and executing customer membership and loyalty programmes. - Provide accurate information to clients on services, promotions, and ongoing packages. - Conduct follow-ups to gather client feedback and ensure post-service satisfaction. - Handle all incoming phone calls and emails professionally and promptly. - Address customer complaints and carry out service recovery with tact and professionalism. Requirements - Prior experience in administrative support or customer service is an advantage. - Strong communication and interpersonal skills, with the ability to engage clients effectively. - Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously. - Positive mindset, willingness to learn, and ability to thrive in a fast-paced environment. Working Hours & Arrangement - 5 days work week: Monday to Friday, 9am to 6pm. - Saturday: Half-day Work From Home; required to be contactable to answer client's queries. Compensation & Benefits - Salary Range: $2,200 – $2,800 (based on experience). - Fun and vibrant working environment. - Exciting benefits and staff perks. - Opportunities for career growth and development as the company expands internationally.