Customer Service Associate
Job Summary
We are seeking a Customer Service Associate to assist with frontline operations at the front desk. You will deliver high-quality service, provide accurate information to customers, and ensure smooth daily operations. The role requires professional communication, problem-solving skills, and a commitment to maintaining customer satisfaction.
Responsibilities
- Manage frontline operations at the front desk
- Resolve customer issues effectively within SLAs
- Coordinate with departments for seamless service
- Drive continuous process improvement
Required Skills
- Diploma holder
- Bilingual proficiency
- Hospitality/Service industry experience
- Mediation and persuasive skills
- Computer literacy
Job Details
### Responsibilities:
- Deliver professional and high-quality service experience in a customer-facing role.
- Identify customers’ needs and ensure continuous high levels of customer service delivery and satisfaction.
- Take ownership of customer problems and follow through effectively to resolution within SLAs.
- Serve as a key member of the customer support function to establish continuous improvement of processes.
- Maintain close liaison with other departments to ensure seamless client experience and operational flow.
### Requirements:
- Possess at least a Diploma in any field.
- Able to work a schedule of 3 weekdays and 2 weekends, including shift hours.
- Proficient in English and bilingual to communicate effectively with customers.
- Computer literate.
- Candidates with experience in the hospitality and service industry are preferred.
- Able to work in a fast-paced environment.
- Possess emotional maturity and passion for customer service.
- Equipped with good mediation and persuasive skills.
- Positive, outgoing personality with a professional disposition.