Customer Service Officer

Responsibilities: - Lead the management of weekly recalls and tolling transfers to ensure timely and accurate inventory adjustments. - Process outbound orders and coordinate push deployments to meet delivery schedules and customer requirements. - Coordinate finished goods handovers from production to maintain seamless workflow and inventory accuracy. - Generate order lists and STO reports to support freight and shipping processes, ensuring data accuracy and timely communication. - Manage Packaging Raw Material (PRM) replenishment by processing purchase requests and orders, and coordinating with suppliers to maintain stock levels. - Maintain proper documentation and filing systems to support operational transparency and audit readiness. - Provide responsive support to customer service team members to resolve operational issues and enhance service delivery. - Enforce full compliance with site safety and operational procedures to uphold workplace safety standards. Required competencies and certifications: - Diploma or equivalent in Logistics, Supply Chain, Business Administration, or related field. - Experience in customer service, warehouse, or logistics operations. - Knowledge of inventory management, order processing, and ERP systems. - Commitment to workplace safety and compliance. Preferred competencies and qualifications: - Strong organizational skills demonstrated by managing multiple logistics tasks and documentation efficiently. - Effective communication skills applied in coordinating cross-functional teams and supplier interactions. - Multitasking ability to handle concurrent operational demands and support team members.