Customer Service Engineer
Job Summary
The Customer Service Engineer will provide technical support for customers and field service teams across Southeast Asia, focusing on troubleshooting, maintenance, and system installation. You will manage spare parts, prepare quotations, and ensure high customer satisfaction by delivering effective service solutions. The role involves close collaboration with internal teams and requires occasional travel to support on-site activities.
Responsibilities
- Provide remote and on-site technical troubleshooting.
- Support maintenance, installation, and commissioning.
- Manage spare parts inventory and service quotations.
- Conduct customer training on equipment operation.
- Coordinate with internal sales and service teams.
Required Skills
- Bachelor's in Mechanical or Electronics Engineering.
- 3-5 years experience in machine servicing.
- Proficiency in electrical, mechanical, and pneumatic systems.
- Bilingual: English and Mandarin.
- Ability to interpret technical drawings and schematics.
Job Details
Responsibilities:
- Provide remote technical support and troubleshooting for electrical, mechanical and process-related issues.
- Support field service engineers with maintenance, repair, preventive maintenance, installation and commissioning activities.
- Prepare retrofit, maintenance and spare parts quotations, and assist in managing spare parts inventory across the SEA region.
- Coordinate service activities and respond promptly to customer technical inquiries.
- Conduct customer training on equipment operation, maintenance and safety when required.
- Support machine evaluations, test runs and process optimization to improve equipment performance and production efficiency.
- Assist with equipment setup for demonstrations, exhibitions and customer evaluations.
- Work closely with service, sales and technical teams to ensure efficient project execution and customer satisfaction.
- Maintain accurate service reports, technical documentation and service records.
- Travel within Southeast Asia to provide on-site technical support when required.
Requirements:
- Bachelor's Degree in Mechanical Engineering, Electronics Engineering or a related discipline.
- Minimum 3–5 years of experience in machine servicing, installation, commissioning or technical support, preferably within the electronics manufacturing industry (SMT/THT).
- Strong knowledge of electrical, mechanical and pneumatic systems, with the ability to interpret technical drawings and schematics.
- Experience troubleshooting industrial equipment and providing customer-facing technical support.
- Familiarity with SAP, Microsoft Office, CRM systems or similar service management tools is an advantage.
- Good communication skills in English. Mandarin is required to support communication with Mandarin-speaking customers, suppliers and regional stakeholders.
- Willingness to travel frequently across Southeast Asia.
- Strong analytical, problem-solving and customer service skills, with the ability to work independently and manage multiple priorities.