Senior Customer Service Officer
Job Summary
As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.
Responsibilities
- Handle customer inquiries via multiple channels
- Maintain high levels of customer satisfaction
- Perform administrative and operational tasks
- Support teachers and ensure student safety
Required Skills
- GCE ‘O’ Level / NITEC / Diploma / Degree
- Proficient in MS Office
- Customer-focused mindset
- Pleasant and cheerful personality
Job Details
Key Responsibilities:
Customer Service
- Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
- Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
- Create a warm and high quality customer service experience.
- Establish rapport and build good relationships with the customers.
- Work closely with other departments to meet customer needs and enhance service quality.
Administration
- Keep detailed and accurate records of customer interactions, transactions, and documentation.
- Provide support to teachers.
- Ensure the safety and well-being of all students at the Centre.
- Ensure smooth operation at centre daily.
- Any other ad-hoc projects or assignments which might be assigned from time to time.
Requirements & Skills
- Required to work 3 weekdays (11am-7:30pm) and 2 weekends weekly (8:30am-7pm)
- GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
- Proficient in MS Office (Word and Excel)
- Strong customer-focused personality and mind-set
- Pleasant and cheerful disposition