Customer Service Excellence Manager
Job Summary
The Customer Service Excellence Manager will develop and implement customer experience strategies for a global shipping company. This role involves leading training programs, analyzing service trends, and integrating digital tools to improve operational efficiency. The ideal candidate will have extensive experience in the container shipping or logistics sector.
Responsibilities
- Develop customer experience strategy
- Implement training programs
- Analyze data and trends
- Integrate digital service tools
Required Skills
- 5+ years in shipping/logistics
- Team leadership experience
- Digital tools implementation
- Process automation
Job Details
Key Responsibilities
- Develop customer experience strategy
- Roll out relevant training programs for the customer service team
- Compile and analyze data to highlight trends and areas for improvement
- Work with IT and product teams to adopt digital service tools
- Stay updated on customer service trends in shipping and logistics
Requirements
- 5+ years of experience in customer service within the container shipping or logistics industry.
- Proven track record of leading customer service teams in a fast-paced, global environment.
- Experience implementing digital customer service tools and automation initiatives.