Customer Service Project Coordinator
Job Summary
The Customer Service & Project Coordinator will act as the primary contact for assigned clients, handling enquiries, quotations, and order processing. You will manage NPI project documentation, track milestones, and coordinate across internal departments to ensure smooth operations. The role requires balancing delivery schedules, quality management, and continuous improvement initiatives in a fast-paced manufacturing environment.
Responsibilities
- Manage customer enquiries and quotations
- Process orders and monitor delivery status
- Coordinate NPI projects and documentation
- Liaise between internal departments and suppliers
- Maintain ERP system records
Required Skills
- Diploma/Degree in relevant field
- 2+ years in manufacturing/CS operations
- Proficiency in Microsoft Office
- Strong coordination and communication skills
- Ability to read engineering drawings
Job Details
Key Responsibilities:
- Act as the main contact for assigned customers and respond to enquiries on quotations, orders, deliveries, engineering changes, and complaints.
- Process and monitor customer purchase orders, order fulfilment, delivery status, delays, and follow-up actions.
- Coordinate customer RFQs from receipt to quotation submission.
- Manage NPI project documents, including drawings, specifications, BOMs, revision changes, samples, prototypes, and first article activities.
- Track project milestones, engineering changes, product transfers, and qualification activities with internal teams.
- Maintain accurate customer and project information in the ERP system.
- Prepare and update quotations, cost sheets, sales orders, purchase orders, work orders, reports, and related documents.
- Coordinate with Sales, Engineering, Planning, Purchasing, Production, Quality, Warehouse, Logistics, and suppliers to meet customer requirements.
- Escalate delivery, quality, or project risks and support problem-solving and corrective actions.
- Support continuous improvement to improve customer satisfaction and operational efficiency.
- Perform any other ad-hoc duties as assigned.
Requirements:
- Diploma or Degree in Business Administration, Engineering, Supply Chain, Manufacturing, or a related field.
- At least 2 years of experience in Customer Service, Sales Support, Project Coordination, NPI, or Manufacturing Operations.
- Experience in manufacturing, electronics, or precision manufacturing will be advantageous.
- Proficient in Microsoft Office, especially Excel, Word, Outlook, and PowerPoint.
- Good communication, customer service, coordination, and documentation skills.
- Knowledge of manufacturing processes, production planning, order management, and document control will be advantageous.
- Basic understanding of engineering drawings, product documents, industrial adhesives, foams, or flexible materials will be advantageous.
- Organised, detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment.