Customer Service Freight Forwarding
Job Summary
The Customer Service Executive will manage overseas coordination and freight forwarding operations. You will handle inquiries, prepare quotations, and coordinate shipments while maintaining high service standards. The role involves supporting both local and international customers in a fast-paced environment.
Responsibilities
- Manage overseas partner coordination
- Prepare quotations and handle inquiries
- Coordinate inbound and outbound shipments
- Maintain service quality and data entry
Required Skills
- 2+ years experience
- Freight forwarding knowledge
- Customer service orientation
- Good communication skills
Job Details
Job Responsibilities:
- Ensure high service standards for overseas partners, support customer satisfaction, and identify new business opportunities.
- Maintain service quality by following standard procedures and customer service practices.
- Respond to customer enquiries on quotations and operations accurately and in a timely manner.
- Handle enquiries from overseas partners, prepare quotations, and follow up accordingly.
- Coordinate with overseas partners for incoming and outgoing shipments.
- Reach out to local customers and provide service support.
- Understand sea and air shipment processes for both inbound and outbound operations.
- Manage shipment-related issues and coordinate solutions.
- Perform accurate data entry and maintain reports.
- Perform ad-hoc duties as assigned.
Requirements:
- At least 2 years of relevant working experience.
- Positive attitude with a customer-focused approach.
- Able to work in a fast-paced environment.
- Basic knowledge of sea and air shipment procedures is preferred.
- Good communication skills and able to work well in a team.
- Able to work independently with minimal supervision.
- Willing to work additional hours when required.