Frontline Customer Service

Responsibilities: - Receive and welcome visitors with a polite and cheerful disposition. - Register and enroll visitor facial recognition efficiently and accurately. - Provide efficient queue management and crowd control where needed. - Protect and maintain accurate and updated visitor records according to PDPA requirements. - Perform key management including issue, return, and accounting for all keys on a daily basis. - Multitask and work efficiently in a fast-paced environment. - Respond and explain appropriately to public enquiries and requests according to guidelines and policies. - Monitor attendance and prepare reports as needed. - Comply and adhere to SOPs, policies, guidelines, and processes. - Flexibility to change rosters should there be a need. - Manage records, documents, and files for pre-enlistment activities, including organizing, updating, scanning, and uploading documents to the system. - Participate in digitization exercises, organizing files and documents as necessary. Required Qualities and Skills: - Proven track record for excellent Customer Service. - Able to learn quickly and adapt to changes. - Good interpersonal and communication skills. - Good command of English (written and spoken). - IT savvy and familiar with common software. - WSQ certification in customer service is an advantage.