Customer Service Container Depot

Responsibilities: - Review container survey reports, inspection findings, and photographs to verify accuracy and completeness of damage assessments. - Prepare repair estimates applying appropriate repair codes and industry guidelines based on survey findings and customer requirements. - Maintain accurate records of repair estimates and supporting documentation for audit and reference. - Submit repair estimates through customer portals or approval systems, ensuring all supporting documents are included. - Follow up on pending repair approvals, rejections, and revision requests to expedite the approval process. - Coordinate revisions of repair estimates based on customer feedback or additional survey findings. - Maintain detailed records of estimate status and approval history for tracking and reporting. - Liaise with surveyors, repair teams, depot personnel, and customers to clarify survey findings, repair requirements, and approval issues. - Provide timely updates on repair status and approval progress to internal and external stakeholders. - Support the efficient execution of repair activities in compliance with customer requirements and company procedures. - Manage multiple repair cases and deadlines simultaneously to ensure smooth workflow. - Use Microsoft Excel and Outlook proficiently for data entry, reporting, and communication. - Apply problem-solving and organizational skills to resolve repair-related issues and improve processes. - Demonstrate a customer-focused mindset by following up effectively on repair approvals and communications. Preferred Competencies and Qualifications: - Knowledge of container repair standards, IICL guidelines, or M&R processes. - Experience in container depot operations, container inspection, M&R administration, customer service, or related logistics roles (1–3 years). - Experience handling repair estimates, damage assessments, or customer approvals. - Familiarity with depot management systems and customer approval platforms. - Experience working with shipping lines, container leasing companies, or repair contractors. Working Conditions: - Office and counter-based role within a depot operational environment. - Standard working hours with occasional overtime if required.