Customer Service Officer

Key Responsibilities: - Be the warm and professional first point of contact for all customer enquiries across phone, email, chat, and digital channels - Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations at every touchpoint - Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and genuine care - Process transactions, bookings, and service requests accurately and with a strong, unwavering eye for detail - Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships - Escalate complex or sensitive issues to the relevant departments promptly and with complete, clear context every time - Maintain accurate CRM records, customer interaction logs, and service documentation consistently and without exception - Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards across all touchpoints Requirements: - Minimum Diploma and above - Strong communication and interpersonal skills with a genuine passion for delivering exceptional customer experiences - Patient, professional, and solutions-focused with the ability to stay composed under pressure - Able to multitask effectively and adapt to a fast-paced, customer-facing service environment