Senior Customer Service Coordinator

Key Responsibilities: - Act as the primary point of contact for assigned customer accounts, providing regular onsite support to maintain strong client relationships. - Visit customer locations to assist with order coordination, delivery arrangements, and product/service enquiries. - Manage end-to-end customer order processing, from order receipt to delivery and invoicing. - Coordinate closely with internal departments (production, QA, warehouse, and logistics) to ensure timely and accurate fulfilment of customer requirements. - Collect and address customer feedback or complaints onsite, ensuring prompt follow-up and resolution. - Assist in the preparation of service reports, order summaries, and performance metrics for key accounts. - Ensure customer documentation such as delivery orders, product specifications, and service reports are accurately maintained and filed. - Provide training or product briefings to customer teams when required (e.g. on product usage, packaging requirements). - Support business development and account management by identifying potential upselling or service improvement opportunities during site visits. Requirements: - Diploma or higher in Business Administration, Customer Service, Supply Chain, or related field. - Minimum 3–5 years of experience in customer service, account coordination, or client support roles. - Willing and able to travel to customer sites regularly within Singapore. - Strong interpersonal, communication, and problem-solving skills. - Comfortable working both independently onsite and collaboratively with internal teams. - Knowledge of manufacturing or supply chain processes will be an advantage.