Customer Service Executive

Key Responsibilities - Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback professionally and promptly - Provide effective solutions to customer concerns or escalate complex matters to relevant departments - Process orders, returns, and exchanges accurately to ensure a seamless customer journey - Maintain accurate and updated records of customer interactions in the CRM system - Collaborate with Sales, Marketing, and Operations teams to resolve issues and improve service delivery - Monitor customer feedback and satisfaction metrics to identify trends and recommend improvements - Stay updated on product offerings, promotions, and company policies to provide accurate information - Support the development and implementation of customer service policies and procedures - Uphold company values of integrity, professionalism, and service excellence at all times Requirements - Diploma or Bachelor’s degree in Business, Communications, or related field preferred - Prior experience in customer service or client-facing roles is an advantage - Excellent verbal and written communication skills - Strong interpersonal skills with the ability to build rapport and trust - Good problem-solving and conflict-resolution abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM systems - Positive attitude, resilience, and strong service orientation - Fresh graduates are welcome to apply What We Offer - Competitive salary and performance incentives - Career growth opportunities within a growing startup - Supportive and collaborative team environment - Exposure to sustainability-focused and technology-driven operations - Training and professional development opportunities