Customer Service Executive

Key Tasks and Responsibilities: - Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Sales Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule. - Responsible for all sales/customer support activities and oversee daily order processing. - Communicate both with internal and external customers i.e. updating customer on delivery schedule. - Support the Sales Team to ensure that customers are well assist all enquiries are responded in timely manner. - Handling all customer complaints and addressing the same professionally and instantly. - Up-Selling actively promote associate products when responding to customer’s enquiry. - Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements. - Customer Database Management: registering new customer, update customer information, generating quotation / pricing proposal to client, ensuring data integrity in the platform. - Customer Logistics Management: Project Logistics starting with opening LC, all commercial formalities as per the customer Purchase Order for the product underlined and co-ordinate with Purchase & Logistics team for effective and timely deliveries to their warehouse| Construction Site. - Be the key coordinator for advance information to Project/ Operations Teams for Site installation basis Logistics flow communication from Purchase/ Logistics team. - Up-keep of clients database and update and maintain proper filing system to ensure documents are traceable in an efficient manner. - Sales Support and Customer Service related responsibilities across other departments as required. Key functional competencies and relevant experience: - Graduate Degree/ Diploma (Any discipline) together with relevant experience. - Some working experience would be an advantage, including hands-on and report/document writing. - Exposure to Multinational Culture | Work-environment. - Coordinating with internal Sales Team and with Project| Construction Sites for specific activities. - Confidence to handle Internal | External Customer Complaints over email/ phone/web interface. - Synergize with other team members to make sure customers are handled in a professional and friendly manner. - Great attitude who embraces every situation with enthusiasm and Customer centric approach. - Good interpersonal skills and the ability to interact with all levels of people in a professional manner. - Hands On approach to any Challenges and ability to resolve issues or flag reoccurring issues. - Good and effective communication skills, able to read, write and converse in English. - Goal oriented, analytical, self-motivated, confident, proactive and initiative. The ability to be flexible, decisive and quick-thinking. - Knowledge of ERP system would be advantageous.