Customer Service Executive
Job Summary
The Customer Service Executive is responsible for delivering exceptional support and ensuring efficient logistics operations. This role involves managing customer enquiries, coordinating shipment documentation, and resolving complex order issues. You will act as the key operational focal point, bridging communication between customers, overseas agents, and internal departments.
Responsibilities
- Manage customer enquiries and shipment documentation
- Coordinate with overseas agents and internal teams
- Handle invoicing, quotations, and shipment monitoring
- Resolve complex order and operational issues
Required Skills
- 3+ years of relevant experience
- Strong multi-tasking and time management
- Exceptional customer service
- Excellent communication skills
Job Details
Responsibilities:
- Act as operation focal point for customer queries (e.g. documentation and shipment status) and complex order resolution.
- Manage all customer enquiries in a time sensitive manner.
- Handle and process shipment orders.
- Liaise and coordinate with overseas agents, customers, suppliers/contractors, and operations team.
- Manage invoicing and receivables, quotations generation and monitoring of delivery shipments.
- Maintain good relationship with customers and provide good customer service.
- Other ad-hoc duties.
Required Skills and Experience:
- 3+ years working experience in relevant field.
- Ability to multi-task, prioritise and manage time effectively.
- Exceptional customer service skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, at times ambiguous and complex environment.