Customer Service Permit Declarant
Job Summary
The Customer Service Officer cum Permit Declarant will manage daily service operations, inventory control, and customer interactions to ensure high service standards. The role involves overseeing import/export documentation, ensuring accurate permit declarations, and coordinating with Customs authorities. Additionally, the position requires maintaining detailed records, generating inventory reports, and supporting overall logistics efficiency.
Responsibilities
- Manage daily service operations and inventory
- Handle Customs documentation and permit declarations
- Monitor import/export shipping status
- Maintain customer files and generate reports
Required Skills
- 3-5 years logistics/warehouse experience
- Diploma in Logistics or equivalent
- Knowledge of Customs compliance/Tradenet
- Proficiency in Microsoft Office
Job Details
Working Hours: Mondays to Fridays: 0800hrs to 1700hrs, Alternate Saturdays: 0800hrs to 1200hrs.
Main Duties and Responsibilities:
- Assist in the daily service operations to improve the operating standard, inventory management, customer service, quality and efficiency of the service operations.
- Assist in customer service and inventory control to ensure prompt and good services delivered, and provide prompt rectification to remedy any service delivery deficiencies identified.
- Do employ best practices in the functions of service standard setting, operations, inventory control, and customers service for the most efficient and effective approach.
- Maintain customer files with quotations and prepare internal approval form and other information.
- Manage and monitor shipping status and documentation formalities with hauliers and shipping companies to ensure proper and timely import/export of containers.
- Ensure the correct Harmonised Tariff Schedule (HTS) classification is used for permit declarations.
- Prepare and ensure proper and accurate (Customs / Tradenet) permits and clearance are obtained for import, export and duty payment.
- Liaise with Customs on permit declaration discrepancies and queries related to TradeFirst renewal process.
- Ensure proper and timely closing of all job files and confirmation of Customs duties payment from Customers.
- Generate inventory report and email invoices to all customers on a monthly basis or as when required.
- Adopt knowledge to provide good operational services and put in place a process of continuous professional development.
- Review and propose correction processes as and when necessary and review performance periodically.
- Maintain harmonious relations with other divisions/departments.
- Perform other tasks as assigned by the superior/Management.
Job Requirements:
- Minimum 3-5 years of relevant experience in the warehouse/logistics field preferred.
- Minimum diploma in Logistics or equivalent.
- Experienced in Licensed Warehouse environment and/or requirements for Customs’ compliance including Customs Permit Declaration.
- Proficiency in Microsoft Office applications.