Customer Service Receptionist
Job Summary
The Customer Service Officer cum Receptionist will handle incoming inquiries via phone and email while providing first-level support. You will be responsible for coordinating with internal staff to ensure the efficient resolution of customer complaints. The role requires a professional approach to maintain quality service standards for our customers.
Responsibilities
- Manage hotline and email inquiries
- Screen and direct telephone calls
- Resolve customer complaints and queries
- Coordinate with internal departments
Required Skills
- GCE N/O Level
- 1-2 years of relevant experience
- Proficiency in MS Office
- Strong communication skills
- Problem-solving abilities
Job Details
Responsibilities:
- Handle customer service hotline and provide first level of support
- Handling telephone calls, screening and directing calls
- Provide quality customer service to customers over phone or email
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints
- Resolve customer queries efficiently and escalate problems/issues promptly
- Other ad-hoc duties as assigned
Requirements:
- Minimum GCE ‘N’/‘O’ Level
- 1 to 2 year(s) relevant experience in customer service or retail
- Strong analytical, good problem solving and decision making abilities
- Proficient in MS Office (Excel & Word)
- Ability to work independently with minimum supervision
- Customer-oriented with good interpersonal and communication skill