Customer Service Officer
Job Summary
De Beaute is looking for a professional and customer-focused Customer Service Officer to handle inquiries, appointments, and feedback. The ideal candidate will maintain high customer satisfaction for our high-end aesthetic, slimming, and wellness services. We offer attractive salary packages, commissions, and career progression paths.
Responsibilities
- Handle incoming calls, emails, and online chats professionally
- Manage customer inquiries, appointments, and complaints
- Provide accurate service information and support daily operations
Required Skills
- Diploma/Degree in Customer Service or related field
- 1–3 years of relevant working experience
- Bilingual in English & Mandarin
- Proficient in MS Office and POS systems
Job Details
Key Responsibilities:
- Customer-oriented with a positive and professional attitude, including handling incoming calls, emails and online chats promptly and professionally.
- Retaining customer satisfaction and retention by rebooking customer enquiries, appointments, orders, feedback and complaints.
- Provide accurate information about our aesthetic facial, slimming, TCM, wellness & massage spa services.
- Proficient in MS Office and POS systems.
- Strong problem‑solving and organisational skills to date with customers and assist with basic troubleshooting or service-related concerns.
- Manage high-end priority or VIP customer cases and escalate matters when necessary.
- Assist in supporting the smooth daily operation of the call centre and outlet's customer service function.
- Prepare customer service reports and share insights to improve.
- Work closely with outlet operations teams to ensure a seamless customer experience.
Benefits:
- Attractive salary and commission packages
- Attendance or punctuality incentives
- Overtime pay or time-off in lieu
- Performance or annual bonus
- Annual leave, medical leave, and public holidays
- Career progression paths
Requirements:
- Diploma/Degree in Customer Service, Call Centre or related field.
- Minimum 1–3 years of relevant working experience.
- Able to communicate in English & Mandarin to assist Mandarin-speaking customers.
- Excellent communication and interpersonal skills.
- Pleasant, courteous and professional telephone manner.
- Good organisational, follow-up and problem-solving skills.
- Experience in a call centre; if in the beauty, wellness, slimming, TCM wellness or aesthetic industry, it will be an advantage.
Working Hours & Location:
- Mon-Friday: 10.30 am - 8pm, Sat: 10 am - 6pm (off on Sunday & PH)
- Full-Time basis