Customer Service

Job Description Key Responsibilities: • Handle customer enquiries and provide accurate information based on policies and guidelines. • Resolve customer issues efficiently while delivering excellent customer service. • Record and maintain accurate case details in CRM and case management systems. • Assess issue severity and escalate cases when required. • Build positive customer relationships through professional and empathetic communication. • Stay updated on policies, procedures, and service requirements. • Manage multiple tasks effectively in a fast-paced environment. • Participate in cross-training and support ad-hoc duties as assigned. Requirements: • Strong communication, listening, and problem-solving skills. • Experience in customer service, contact center, or support-related roles preferred. • Proficiency in CRM systems, case management platforms, and digital tools. • Ability to multitask and work under pressure. • Customer-focused mindset with attention to detail and data accuracy. • Willingness to learn and adapt to changing policies and processes. Preferred: • Experience handling customer enquiries via phone, email, or chat. • Familiarity with AI-assisted tools and digital service platforms. Overview WHAT’S ON OFFER You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.