Customer Service Admin Executive
Job Summary
We are seeking a Customer Service & Admin Executive to provide essential support for customer enquiries, event coordination, and the execution of training programmes. The role focuses on ensuring operational efficiency, managing course enrollments, and providing high-quality assistance to learners. You will work closely with Programme Managers to facilitate the smooth delivery of daily class activities and administrative processes.
Responsibilities
- Manage customer enquiries and provide support
- Coordinate courses, events, and logistics
- Handle administrative documentation and payments
- Support daily class operations
Required Skills
- Diploma holder
- 1+ year admin/event experience
- Strong communication skills
- Microsoft Office proficiency
Job Details
Responsibilities:
- Provide customer service, course administration, and logistics support for courses, assessments, events, and related programmes, ensuring smooth day-to-day operations.
- Attend to learner and organization enquiries via phone calls, emails, and walk-in requests while ensuring a positive customer experience.
- Manage and process course enrolment applications, including supporting learners throughout their programme journey.
- Work closely with Programme Managers to coordinate the smooth delivery of assigned courses and events.
- Handle administrative matters including invoice follow-ups, outstanding payments, refunds, appeals, and waiver requests.
- Provide operational support for daily class activities and perform other duties as assigned.
Requirements:
- Minimum Diploma holder.
- Minimum 1 year of experience in administration or event management.
- Customer-focused with strong communication and interpersonal skills, along with good written communication abilities.
- Able to multitask, priorities tasks effectively, and manage responsibilities in an organized and systematic manner.
- Proactive, self-driven, and resourceful with strong problem-solving abilities.
- Detail-oriented and meticulous, with the ability to maintain accuracy in administrative tasks.
- Proficient in Microsoft Office applications, including Word and Excel.