Customer Service Executive
Job Summary
The Customer Service Executive will manage freight forwarding operations by handling customer inquiries, quotations, and shipment activations. The role involves coordinating with overseas agents and internal teams to ensure high standards of service and operational efficiency. You will be responsible for timely documentation and maintaining quality control to maximize customer satisfaction.
Responsibilities
- Manage customer inquiries and quotations
- Coordinate import/export and cross-trade shipments
- Process documentation and operational reports
- Resolve customer issues and maintain quality standards
Required Skills
- 2+ years freight forwarding experience
- Knowledge of sea/air shipment procedures
- Strong communication and interpersonal skills
- Ability to work independently and under pressure
Job Details
Job Scope:
- Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.
- Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.
- Interact with customers to provide and process information in response to inquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.
- Handle inquiries, prepare quotations, handle shipment activations and cross trade shipments.
- Coordinate with customers for their incoming, outgoing and cross-trade shipments.
- Coordinate with Overseas Agent for shipment activities.
- Understand import and export process.
- To complete all required documentations on time.
- To provide assistance with sales and marketing activities as required.
- Handle customer's issues, take appropriate action and/or notify relevant person and office to prevent a re-occurrence of customer issues.
- Ensure accurate data entry in reports.
- Any other ad hoc task assigned.
Requirements:
- At least 2 years of working experience in the related field is required for this position.
- Good working attitude with positive customer mindset.
- Able to work under pressure in a fast-paced environment.
- Good to have at least basic experience in sea/ air shipment procedures.
- Team player with good communication skills.
- Able to work independently with minimum supervision.
- Able to commit for overtime when needed.
Benefits:
- Singaporeans preferred.
- 5-day work week.
- Working Hours: 9am to 6pm.
- Attractive Remuneration Package (Basic, AWS, Variable Bonus, Performance Bonus).
- Career Advancement.
- Training Opportunities.
- Medical and Insurance Coverage.
- Dental benefit.
- Company Events.