Customer Service Officer
Job Summary
The Customer Service Officer will be responsible for addressing customer needs and ensuring an exceptional guest experience within our salon environment. You will handle inquiries, resolve feedback, and manage appointment scheduling to maintain high levels of customer satisfaction. The role requires a professional demeanor and a passion for providing excellent service to our clientele.
Responsibilities
- Manage customer inquiries and appointments
- Resolve customer feedback and concerns
- Ensure high customer satisfaction and retention
- Perform administrative and ad-hoc salon support duties
Required Skills
- Customer Service Experience
- Excellent Communication Skills
- Microsoft Office Suite
- Interpersonal Skills
- Team Player
Job Details
ROLE OVERVIEW:
- Communicate with customers, understand their needs and attend to their queries
- Handle and resolve customers’ feedbacks and concerns
- Ensure a wonderful salon experience for our customers to increase customer retention
- Handling phone enquiries with etiquette
- Serving light refreshments to customers and attending to their needs
- Schedule customers’ appointments and other ad-hoc duties as assigned
- Gather customer satisfaction levels and feedback on customer services for continuous improvement
- Provide feedback and ideas to improve operations and enhance customer experience
- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions
WHAT WE ARE LOOKING FOR:
- Well-groomed and maintain a professional self that suits our salon image
- Good and precise communication skills
- Service oriented and passionate about serving customers
- Prior experience in the beauty line would be advantageous
- Prefer can start immediately
WHAT TO EXPECT:
- Training is provided
- Opportunity for career progression
- Staff Discounts
- Birthday Vouchers
- Annual Leave, Marriage and Compassionate leaves
- Good performance annual increment
- Referral incentive