CUSTOMER SERVICE SPECIALIST
Job Summary
The Customer Service Specialist will manage daily outlet operations and lead the beauty consulting team to achieve sales targets. You will provide professional skin and body analysis to recommend aesthetic treatments while maintaining high service standards. The role focuses on building customer relationships and ensuring the operational readiness of the beauty center.
Responsibilities
- Manage daily outlet operations and sales
- Provide professional skin and body analysis
- Lead and motivate the beauty consulting team
- Achieve and exceed sales targets
- Maintain high levels of customer service
Required Skills
- Previous beauty industry experience
- Strong sales and consulting skills
- Team leadership and coaching ability
- Professional grooming and presentation
- Fast learner with positive attitude
Job Details
Responsibilities:
- Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
- Manage the company customer service, consultants and beauticians, and oversee day-to-day outlet sales and operational readiness.
- Accountable for the overall performance of outlets.
- Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products.
- Conduct sales pitch to customer and convert them into long-term customer while providing exceptional customer experience.
- Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
- Motivate, build-up good and positive team relationship, evaluate employee performance, and provide feedback and coaching.
- Promote the company’s Beauty services and products, maintain a good after-sales relationship with customer, and manage inquiries promptly.
Requirement:
- Qualified with working experience, preferably in relevant industry.
- Willingness to learn and demonstrates a positive working attitude.
- Well-groomed, hygienic, and presentable at all times.
- Experience in beauty services.