Customer Service Manager
Job Summary
The Customer Service Manager is responsible for overseeing client inquiries and ensuring high-quality support within a salon environment. This role focuses on maintaining professional standards, resolving customer feedback, and coordinating with the team to enhance service efficiency and retention. The position requires strong leadership skills and a commitment to delivering an exceptional customer experience.
Responsibilities
- Manage client inquiries and concerns
- Educate customers on products
- Ensure high customer retention
- Coordinate service operations
- Gather and analyze customer feedback
Required Skills
- 3-5 years management experience
- Exceptional communication skills
- Conflict resolution
- Computer literacy
- Beauty industry knowledge
Job Details
DUTIES & RESPONSIBILITIES:
- Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely.
- Gathers customer information thoroughly and effectively, accesses and satisfies client demands.
- Educates the salon customers based on their real needs during their visit to the shop.
- Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters.
- Maintains a positive, empathetic, and professional attitude toward customers at all times.
- Attends to and communicates promptly to address customers’ queries at the most excellent approach.
- Acknowledges and resolves customer feedback and concerns.
- Knows products inside and out to answer product queries.
- Communicates and coordinates with team and management.
- Ensures customer satisfaction and increases customer retention.
- Gathers customer satisfaction levels and feedback on customer services for continuous improvement.
- Provides feedback on the efficiency of the operations and customer service process.
QUALIFICATIONS:
- Bachelor’s Degree in Business, Commerce or relevant fields.
- Three (3) to five (5) years of leadership and management experience in customer-service-related capacity.
- Consistently well-groomed according to the high appearance standards of the salon and the company.
- High degree of professionalism in customer service.
- Exceptional people skills.
- High standards of customer communication skills.
- Prior experience in the beauty line preferred.
- Ability to stay calm and excellent in handling difficult customers.
- Computer literate.