Customer Service Executive
Job Summary
Support sales operations and customer service by managing sales orders, preparing reports, assisting in security design, handling credit control, and building customer relationships to drive business growth. The role involves processing sales quotations, coordinating with relevant departments, and maintaining strong client relationships to ensure customer satisfaction. Additionally, responsibilities include preparing sales performance reports, supporting credit control, and participating in business development activities as assigned.
Responsibilities
- Prepare and follow up on sales quotations and process sales orders
- Assist in security design and handle maintenance contracts
- Handle vendor approval forms and customer digital portals
- Prepare sales performance reports and manage credit control
- Provide customer service and conduct customer visits
Required Skills
- Customer service management
- Sales operations support
- Credit control and payment tracking
- Communication and rapport building
Job Details
Job Summary
Support sales operations and customer service by managing sales orders, preparing reports, assisting in security design, handling credit control, and building customer relationships to drive business growth.
Responsibilities
- Prepare and follow up on sales quotations and process sales orders accurately to ensure timely order confirmation
- Distribute work orders to relevant departments and scan/archive sales documents for organized record-keeping
- Apply communication links and assist in collecting down payments when required to support sales transactions
- Assist in preparing security designs on floor plans based on customer requirements to meet client specifications
- Circulate maintenance contracts to individual executives twice a year and provide reminders during weekly sales meetings to ensure contract compliance
- Expedite purchase orders (PO) from customers to maintain smooth sales operations
- Handle vendor approval forms and set up customer digital portals to facilitate vendor and customer onboarding
- Prepare sales performance reports and monthly sales quotation summary reports for management review
- Circulate notifications and news to keep the team informed of relevant updates
- Contact customers to build rapport and gather feedback to improve service quality
- Prepare service agreements for system commissioning to formalize service delivery
- Chase and follow up on payment status from customers to support credit control and cash flow management
- Collect and share market information from external sources such as competitors and industry trends to inform business strategies
- Participate in marketing and new business development activities as assigned by the Manager to support company growth
- Engage in customer rapport programs organized by the Customer Service team to strengthen client relationships
- Provide customer service and manage relations for assigned customers, including conducting customer visits to ensure satisfaction
Other Information
- Location: Jurong East
- Workweek: 5 days, 8:30 am to 5:30 pm
- Salary S$2600 - 3000