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Insurance Customer Service

Date PostedSeptember 25, 2026LocationSingaporeCompanyRECRUIT EXPRESS PTE LTDSalary$3,000 to $3,800 MonthlyTypeContract

Job Summary

This role involves handling customer and financial representative enquiries via phone and live chat while efficiently resolving complaints. The ideal candidate will accurately record interactions in the CRM system and follow up promptly on customer requests. Additional responsibilities include assessing appeals and assisting with assigned ad hoc duties.

Responsibilities

  • Handle customer and financial representative enquiries via phone and live chat
  • Resolve customer complaints and issues at the first point of contact
  • Accurately record customer interactions and updates in the CRM system
  • Follow up promptly on customer requests and ensure timely resolution
  • Assess appeals and provide recommendations to Managers/HODs
  • Assist with ad hoc duties as assigned

Required Skills

  • Experience in customer service functions

Job Details

Responsibilities Handle customer and financial representative enquiries via phone and live chat professionally and efficiently Resolve customer complaints and issues at the first point of contact where possible Accurately record customer interactions and updates in the CRM system Follow up promptly on customer requests and ensure timely resolution Assess appeals and provide recommendations to Managers/HODs Assist with ad hoc duties as assigned Requirements Experience in customer service functions