Customer Service Coordinator

Job Description: - Coordinate and manage customer enquiries received through phone, email and online platforms. - Liaise with internal departments to ensure timely resolution of customer requests and service issues. - Handle complex customer feedback and complaints professionally while maintaining service standards. - Maintain accurate customer records and update information in the CRM system. - Monitor service requests and follow up to ensure completion within the required timeline. - Prepare customer service reports, service records and operational documentation. - Identify service improvement opportunities and recommend process enhancements. - Support daily customer service operations and perform other administrative duties assigned by the company. Job Requirements: - Diploma or above in Business Administration, Customer Service or a related discipline. - Minimum 5 years of relevant customer service coordination or customer support experience. - Experience handling complex customer enquiries and complaint resolution independently. - Proficient in CRM systems and Microsoft Office applications. - Strong organisational, communication and coordination skills. - Able to work in a fast-paced environment and manage multiple tasks simultaneously. - Able to work independently with minimal supervision. - Able to work weekends, public holidays and overtime when operationally required.