Customer Service Officer

Job Description My client is seeking a Customer Service Officer (Frontline) to provide professional and efficient frontline support to customers. You will be responsible for handling enquiries, assisting with service requests, and ensuring a smooth customer experience across various service touchpoints. Key Responsibilities - Attend to walk-in customers and provide frontline customer service support - Handle customer enquiries, feedback, and service requests in a professional and timely manner - Assist customers with applications, registrations, payments, and administrative processes - Guide customers on procedures, services, and available resources - Manage appointment scheduling and queue management (where applicable) - Perform data entry, document verification, and records maintenance - Liaise with internal departments to resolve customer issues and follow up on outstanding cases - Ensure accuracy, compliance, and adherence to service standards and SOPs - Support general administrative and operational duties as assigned Requirements - Prior experience in customer service, frontline, reception, call centre is an advantage - Strong communication and interpersonal skills - Customer-oriented with a professional and positive attitude - Proficient in Microsoft Office (Word, Excel, Outlook) - Able to work independently as well as in a team - Comfortable working in a fast-paced service environment Employment Details - Contract Duration: Up to 1-year contract (renewable subject to performance and business needs) - Working Hours: Monday to Friday, Office Hours - Work Location: Various locations across Singapore