Customer Service Coordinator
Job Summary
The Customer Service Coordinator will manage shipping bookings and documentation for a freight forwarding firm. Key tasks include processing cargo bookings, coordinating with shipping lines, and maintaining communication with shippers regarding shipment status. The role requires ensuring accuracy in export documentation and resolving any logistics-related issues promptly.
Responsibilities
- Document and process customer bookings
- Coordinate with shipping lines and consol
- Arrange trucking and cargo collection
- Communicate shipment updates to shippers and sales team
Required Skills
- GCE O Level/Diploma/Degree in Logistics Management
- 1-3 years of relevant experience
- Proficiency in shipping and freight documentation
- Strong communication skills
Job Details
Job Scope:
- Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
- Input export job reference.
- Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
- Keep Sales Personnel informed about their bookings.
- Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
- After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
- Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
- Any changes in vessel details or delay in arrival date will be made known to shipper via phone or email by Customer Service.
- Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
Requirement:
- GCE O Level / Diploma or Degree in Logistics Management or equivalent.
- 1 to 3 years of relevant experiences.