Customer Service Executive
Job Summary
As a Customer Service Executive, you will be the primary point of contact for students and parents, ensuring a welcoming environment and smooth daily operations. Your role involves managing enquiries, handling administrative tasks, and coordinating with instructors to deliver high-quality service. This position is ideal for an outgoing individual who thrives in a fast-paced education and sports school environment.
Responsibilities
- Manage customer enquiries and front desk operations
- Handle daily transactions and basic accounting
- Provide clear information on programmes and policies
- Support daily school administration
- Collaborate with instructors to ensure service excellence
Required Skills
- Excellent communication skills
- Strong organizational and multitasking ability
- Customer service orientation
- Positive and outgoing personality
- Team collaboration skills
Job Details
Responsibilities:
- Be the first friendly face our students and parents see
- Handle enquiries via front desk, phone, WhatsApp, and email
- Explain our programmes, fees, and policies clearly and confidently
- Manage daily transactions, payments, and basic accounting records
- Support smooth day-to-day school operations and admin tasks
- Work closely with instructors and teammates to deliver great service
Requirements:
- Positive, outgoing personality — you enjoy talking to people
- Strong interest in customer service and relationship-building
- Clear communicator with good spoken and written English
- Responsible, organised, and able to multitask
- Team player who can also work independently when needed
- Comfortable in a fast-paced environment
- Diploma preferred (customer service a bonus, but any diploma holder welcome)
- Fresh graduates encouraged to apply — training will be provided!
Work Commitment:
- 6-day work week
- Must work weekday evenings
- Must be able to work shifts and BOTH weekends (Saturday & Sunday)