Warehouse Customer Service Executive

Key Responsibilities - Process customers' inbound and outbound warehouse orders accurately in the Warehouse Management System (WMS). - Coordinate with warehouse operations to ensure timely receiving, storage, picking, packing, and delivery of customers' orders. - Act as the primary point of contact for customers on order status, inventory enquiries, shipment arrangements, and service requests. - Monitor inventory movements and maintain accurate stock records. - Prepare and verify delivery orders, packing lists, invoices, and other warehouse-related documents. - Coordinate with transport providers to arrange timely deliveries and collections. - Investigate and resolve customer enquiries, inventory discrepancies, delivery issues, and service-related problems. - Ensure all customer requests and warehouse transactions are completed within the agreed service levels (SLAs). - Support stock take activities and inventory reconciliation. - Work closely with Warehouse, Transport, Sales, and Finance teams to ensure smooth order fulfilment. - Prepare operational and customer service reports as required. - Ensure compliance with company SOPs, customer requirements, and safety regulations. - Perform any other duties assigned by the Manager. Requirements - Diploma or Bachelor's Degree in Logistics, Supply Chain, Business Administration, or a related discipline. - Minimum 2 years of customer service experience in warehousing, contract logistics, 3PL, or freight forwarding. - Experience using Warehouse Management Systems (WMS) and Microsoft Office applications. - Strong customer service mindset with excellent communication and interpersonal skills. - Good problem-solving skills with strong attention to detail. - Ability to work in a fast-paced environment and manage multiple priorities.