VIP Hotel Butler

JOB SCOPE Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Job Responsibilities - Accomplish Day to Day Operations: Perform VIP Guest meet and greet, escort guests, handle luggage, and ensure adherence to operational procedures. - Service Excellence: Maintain Butler suites, perform turndown services, handle floral set-ups, and manage daily amenity arrangements. - Guest Requests: Take orders for in-suite F&B, respond to queries, run errands (shopping, flight ticket purchase), and assist with laundry, ironing, and shoe polishing. - Data Management: Record guest preferences and interests into the Opera system to ensure accurate guest profiles. - Safety & Security: Monitor back and front of house areas, report suspicious activities, adhere to OSHA guidelines, and handle emergency situations. - Administrative Tasks: Attend departmental meetings, manage inventory, minimize wastage, and contribute to sustainability initiatives. JOB REQUIREMENTS Education - Minimum GCE O Level; Diploma or Bachelor Degree in Hospitality Management is an advantage. Required Experience - Minimum 1 year experience in the same capacity. - Strong guest relation, problem solving, planning, and execution skills. Required Knowledge - Proficient in Property Management Systems (e.g., FCS, LIS) and Microsoft Office applications. - General knowledge of F&B, local activities, and world culture. Skills / Abilities / Presence - Must have a good command of spoken and written English and Vietnamese. - Mature, meticulous, resourceful, and organized with a "Can Do" attitude. - Professional disposition, well-groomed, and capable of working any shift.