Sales Ops Manager

The Role • Report directly to the Head of Sales & Marketing • Lead a Sales Administration team and oversee a sizeable Van Sales operation • Manage end-to-end order processing, invoicing, delivery coordination and customer service operations • Drive OTIF performance, customer satisfaction and distributor service levels • Oversee route planning, outlet coverage, stock control, fleet readiness and field execution • Lead the Sales & Marketing requirements for the SAP van sales module, including process design, UAT, training and adoption • Develop dashboards covering order fulfilment, service levels and distributor performance • Identify and implement improvements across the order-to-cash process • Support export documentation, customer e-invoicing and outstanding AR follow-up The Requirements • Bachelor’s degree in Business, Supply Chain or a related discipline • At least 5 years of experience in sales operations, customer service or order management • FMCG, food or beverage industry experience would be highly advantageous • Experience leading sales administration or operational teams • Strong understanding of order fulfilment, inventory control, distributor operations and customer service workflows • Exposure to SAP or another major system implementation would be advantageous • Analytical, process-oriented and confident managing multiple internal and external stakeholders