Customer Service Manager

DUTIES & RESPONSIBILITIES: - Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely - Gathers customer information thoroughly and effectively, accesses and satisfies client demands - Educates the salon customers based on their real needs during their visit to the shop - Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters - Maintains a positive, empathetic, and professional attitude toward customers at all times - Attends to and communicates promptly to address customers’ queries at the most excellent approach - Acknowledges and resolves customer feedback and concerns - Knows products inside and out to answer product queries - Communicates and coordinates with team and management - Ensures customer satisfaction and increases customer retention - Gathers customer satisfaction levels and feedback on customer services for continuous improvement - Provides feedback on the efficiency of the operations and customer service process QUALIFICATIONS: - Bachelor’s Degree in Business, Commerce or relevant fields - Three (3) to five (5) years of leadership and management experience in customer-service-related capacity - Consistently well-groomed according to the high appearance standards of the salon and the company - High degree of professionalism in customer service - Exceptional people skills - High standards of customer communication skills - Prior experience in the beauty line preferred - Ability to stay calm and excellent in handling difficult customers - Computer literate