Senior Customer Service Officer
Job Summary
We are seeking a dedicated Customer Service Officer to join our team and provide exceptional guest experiences. You will be responsible for managing customer inquiries, handling feedback, and ensuring smooth salon operations. The ideal candidate is passionate about service and thrives in a fast-paced environment.
Responsibilities
- Manage customer communication and inquiries
- Resolve customer feedback and concerns
- Schedule appointments and manage bookings
- Provide service enhancements and support operations
- Ensure compliance with data protection
Required Skills
- Excellent communication skills
- Service-oriented mindset
- Professional grooming
- Beauty industry experience preferred
Job Details
JOB DESCRIPTION
ROLE OVERVIEW:
- Communicate with customers, understand their needs and attend to their queries
- Handle and resolve customers’ feedbacks and concerns
- Ensure a wonderful salon experience for our customers to increase customer retention
- Handling phone enquiries with etiquette
- Serving light refreshments to customers and attending to their needs
- Schedule customers’ appointments and other ad-hoc duties as assigned
- Gather customer satisfaction levels and feedback on customer services for continuous improvement
- Provide feedback and ideas to improve operations and enhance customer experience
- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions
WHAT WE ARE LOOKING FOR:
- Well-groomed and maintain a professional self that suits our salon image.
- Good and precise communication skills
- Service oriented and passionate about serving customers
- Prior experience in the beauty line would be advantageous
- Prefer can start immediately
WHAT TO EXPECT:
- Training is provided
- Opportunity for career progression
- Staff Discounts
- Birthday Vouchers
- Annual Leave, Marriage and Compassionate leaves
- Good performance annual increment