Logistics Customer Service Officer

Job Responsibilities: - Serve as the main point of contact for customers regarding sales inquiries, service requests, and delivery-related matters, while providing excellent customer service and building strong customer relationships. - Communicate proactively with customers regarding delivery arrangements, updates, and any service-related issues while managing customer expectations professionally. - Process customer orders accurately and coordinate order fulfillment closely with drivers and the operations team to ensure timely delivery. - Update and maintain accurate records of customer orders, delivery schedules, and operational information within internal systems. - Manage a fleet of drivers on daily delivery operations, monitor delivery progress, and handle any operational or performance-related issues that may arise. - Work closely with team members across departments to ensure smooth coordination and efficient day-to-day operational execution. - Support the team in resolving customer issues, delivery challenges, and operational exceptions in a timely manner. Requirements: - Prior experience in customer service, logistics coordination, supply chain operations, freight forwarding, or related industries is preferred. - Strong communication and interpersonal skills. Candidate must be able to communicate effectively in both English and Mandarin. - Ability to manage multiple tasks in a fast-paced operational environment. - Good problem-solving skills and ability to manage customer expectations professionally. - Proficient in Microsoft Excel and logistics management systems. - Able to work independently while coordinating effectively with multiple stakeholders including customers, drivers, and internal teams. - Strong teamwork and collaboration skills, as the role requires close coordination with colleagues to ensure smooth operations. - Candidate is required to work on a rotational schedule on weekends and public holidays. Compensation will be provided accordingly.