Customer Service Representative
Job Summary
The Customer Service role involves managing customer inquiries, processing orders, and coordinating with suppliers to ensure timely delivery. You will provide professional support across various channels while maintaining accurate documentation and managing billing issues. The position requires a collaborative approach to resolve complaints and support operational efficiency.
Responsibilities
- Handle customer inquiries and after-sales support
- Prepare quotations and process customer orders
- Coordinate with suppliers for on-time delivery
- Manage shipping documentation and billing resolutions
- Resolve customer complaints collaboratively
Required Skills
- Diploma in relevant field
- Fluency in English and Chinese
- Proficiency in Microsoft Office, SAP, and CRM
- Strong communication and interpersonal skills
- Experience in sales coordination or supply chain
Job Details
Job Description
- Respond to customer inquiries related to products, services, order status, and after‑sales support in a professional and timely manner across email, phone, and other communication channels.
- Provide exceptional customer service to all internal and external stakeholders.
- Prepare accurate quotations, submit them to customers, and proactively follow up on quote status.
- Receive, verify, and process customer orders to ensure accuracy, completeness, and fulfillment of requirements.
- Coordinate with suppliers and monitor their performance to ensure on‑time delivery; resolve discrepancies and supply‑related issues when needed.
- Generate and issue shipping documents and delivery-related paperwork to customers after product or service completion.
- Assist with follow-ups on outstanding customer payments and support the resolution of billing-related matters.
- Work collaboratively with internal teams to resolve customer complaints, including issues related to product defects, shipping delays, or service challenges.
- Support management with ad‑hoc tasks and assignments as required.
Requirement
- Diploma in engineering, supply chain, customer service, business or related field
- An effective team member with good communications and interpersonal skills
- Detail-oriented, self-motivated, and capable of working independently as well as part of a team
- Adaptable to changes and ability to work under pressure and handle stressful situations
- Fluent in English and Chinese, additional regional language skills advantageous
- Experience working with SAP, CRM is a strong plus
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Knowledge on power query or power BI can be added advantage
- Experience working with companies in sales coordination, customer service and/or supply chain management, preferably in engineering or electrical industries.