Customer Service Specialist
Job Summary
We are seeking a friendly and proactive Customer Service Assistant to handle enquiries and coordinate service appointments. The successful candidate will ensure a smooth customer experience from the initial enquiry through to job completion. You will be responsible for providing accurate service information, managing internal records, and liaising with technicians to ensure timely delivery.
Responsibilities
- Manage customer enquiries via multiple channels
- Coordinate service appointments and technician schedules
- Prepare quotations, invoices, and follow-ups
- Maintain accurate customer records and databases
- Handle feedback and resolve customer issues
Required Skills
- Proficiency in Microsoft Office
- Excellent communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Experience with CRM systems or WhatsApp Business
- Minimum GCE N/O Level, NITEC or Diploma
Job Details
Key Responsibilities:
- Respond promptly to customer enquiries via phone, WhatsApp, email, and social media.
- Provide accurate information on the company's services and pricing.
- Schedule and coordinate appointments with customers and operations teams.
- Prepare quotations, invoices, and follow up on customer confirmations.
- Handle customer feedback and resolve issues professionally.
- Maintain accurate customer records and update internal systems.
- Coordinate with technicians to ensure timely service delivery.
- Follow up with customers after service and assist with payment collection when required.
- Perform general administrative duties and other ad hoc tasks assigned by management.
Requirements:
- Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent.
- Good communication and interpersonal skills.
- Customer service experience is an advantage.
- Proficient in Microsoft Office applications.
- Able to multitask and work in a fast-paced environment.
- Positive attitude, responsible, and willing to learn.
- Experience using WhatsApp Business or CRM systems is an advantage.