Customer Service Executive
Job Summary
The Customer Service Executive will manage customer enquiries, coordinate EV charger installations, and handle office administration tasks. The role involves a 70/30 split between service coordination and administrative support. It requires strong communication skills and the ability to manage multiple projects efficiently in a fast-paced environment.
Responsibilities
- Manage end-to-end customer enquiries and case coordination.
- Schedule site surveys and installation appointments.
- Prepare quotations, invoices, and maintain customer records.
- Coordinate inventory tracking and charger serial numbers.
Required Skills
- 1-2 years experience in Customer Service or Admin.
- Strong communication and phone etiquette.
- Proficiency in Microsoft Office.
- Strong follow-up and organizational skills.
Job Details
Job Responsibilities:
Customer Service & Case Coordination (70%):
- Serve as the first point of contact for customer enquiries via phone, WhatsApp and email.
- Respond promptly to enquiries, understand customer requirements and provide accurate information.
- Manage the end-to-end customer journey, including enquiry, site survey scheduling, quotation, payment collection, installation scheduling and project completion.
- Prepare quotations and invoices using company templates.
- Follow up proactively with customers to ensure enquiries and ongoing cases are handled efficiently.
- Coordinate with installation teams to schedule appointments and ensure smooth project execution.
- Liaise with dealer partners such as BMW, MINI, Lexus, BYD and Eurokars on customer case updates and charger collection arrangements.
- Deliver a positive customer experience by providing timely updates and resolving customer queries professionally.
Office Administration (30%):
- Maintain accurate customer records and update internal systems.
- Reserve EV chargers for confirmed installations.
- Update inventory movements, including stock receipts, withdrawals and charger serial numbers.
- Ensure documentation is complete and complies with company SOPs.
- Provide general administrative support and assist with ad hoc duties as required.
Working Hours:
- Mon-Fri, 9am-6pm
Salary & Benefits:
- Up to $3,000 + Performance Bonus (up to 2 months, based on company and individual performance)
- Medical reimbursement up to $250 per year
- Company mobile phone provided
Requirements:
- Minimum 1–2 years of experience in customer service, customer coordination or office administration.
- Strong interpersonal and communication skills with confidence speaking to customers over the phone.
- Comfortable handling customer enquiries via phone, WhatsApp and email.
- Excellent organisational skills with the ability to manage multiple cases simultaneously.
- Detail-oriented with strong follow-up skills.
- Proficient in Microsoft Office and comfortable learning new systems.
- Able to work independently in a fast-paced environment.
- Experience in the automotive, construction, electrical or logistics industry is an advantage but not essential.