Customer Service Officer

Working Hours Night Shift Position 12-hour shift arrangements Shift schedules based on operational requirements Candidates must be comfortable working assigned night shifts Working hours and roster will be communicated based on operational requirements Key Responsibilities - Handle customer enquiries and provide timely and professional assistance - Coordinate with internal teams to ensure smooth logistics and operational processes - Follow up on customer requests and operational issues - Perform data entry and maintain accurate customer and operational records - Prepare reports and update relevant documentation - Support daily logistics and operations activities - Monitor and follow up on requests to ensure timely resolution - Maintain service standards and provide a positive customer experience - Follow workplace safety procedures, company policies and operational guidelines Job Requirements - Prior experience in customer service, logistics, administration or operations is an advantage - Good communication and interpersonal skills - Comfortable communicating with customers and internal stakeholders - Good attention to detail and able to maintain accurate records - Comfortable working in a fast-paced logistics environment - Able to work independently as well as collaboratively within a team - Willing to work night shifts and 12-hour shifts - Responsible, organised and able to follow established procedures and SOPs